What is the Department of Veterans Affairs (VA) Community Care Network?

  The U.S. Department of Veterans Affairs (VA) created the VA Community Care Network (VA CCN) program to help Veterans access health care services in the community when: 

• Services aren’t available at a VA Medical Center (VAMC). 

• A VAMC is located too far from a Veteran’s home address (as determined by drive time). 

• Veterans would have long wait times for appointments (more than 30 days). 

The new VACCN will  help fulfill service-related health care needs for Veterans ,  allow community providers to provide care for Veterans  &  help VA meet the health care needs of Veterans.


Veterans may be eligible for care through a provider in their local community depending on their health care needs or circumstances, and if they meet specific eligibility criteria. Even if a Veteran is eligible for community care, they generally still have the option to receive care from a VA medical facility.

In most cases, Veterans must receive approval from VA before receiving care from a community provider to avoid being billed for the care. VA staff members generally make all eligibility determinations for community care. 

Steps to obtain care through the Community Care Network:

1. Eligibility   

VA confirms a Veteran’s eligibility to receive community care. Call your local VA center to verify eligibility and you must have had your annual check-up within the last 12 months. 

2. Appointments  

Veteran or a VA staff member schedules appointment with a provider in VA’s network. 

3. Getting Care   

Veteran receives care from a community provider in the VA's network.

4. Billing

Community provider sends the claim to a Third Party Administrator (TPA) or VA for payment.

Dr. Gloria McMenamin is a  VACCN - Veteran's Affairs Community Network approved provider.